Return & Refund Policy
At Lampasa, we want you to be happy with your purchase. If something is not quite right, we make returns simple and straightforward.
Please review the details of our return policy below.
30-Day Money-Back Guarantee
If you are not completely satisfied with your purchase, you have 30 days from the delivery date to request a return. We are happy to provide a refund or exchange, as long as the item meets our return conditions.
What Can Be Returned?
To be eligible for a return, your item must:
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Be in its original condition, just as you received it
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Include all original tags and packaging
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Be disassembled and packed in the original box, if you assembled it yourself
How to Start a Return
To begin your return, email us at info@lampasa.com. Our support team will guide you through the process and provide all the details you need.
Return Shipping & Labels
If your return is approved, we will provide a return shipping label or return address, along with clear instructions. Please note that returns sent without prior approval will not be accepted.
Refunds & Processing Time
Once we receive and inspect your returned item, we will notify you if it meets the return conditions. If approved, your refund will be issued to your original payment method within 5 business days. You will also receive a confirmation email once the refund has been processed.
Please note:
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Return shipping costs are the responsibility of the customer and are not refundable.
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If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us at info@lampasa.com.
Damaged or Faulty Items
Please inspect your order as soon as it arrives. If any item is damaged, defective, or incorrect, contact us within 48 hours of delivery. We will resolve the issue promptly and ensure you are fully satisfied.
If you are unable to inspect the item right away due to installation planning, please still let us know within 48 hours of receiving the order so we can note the delay.
Items That Cannot Be Returned
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Gift vouchers cannot be returned.
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Sale items can be returned, as long as they meet the return conditions.
Need Help?
If you have any questions about returns or exchanges, we are here to help.
Contact us at info@lampasa.com and our support team will be happy to assist you.
